Agreement between Customers and VINADAY GOREISE VIETNAM CO., LTD
Last Updated: 17 August 2026
Welcome to Goreise.com and the websites, booking pages, online services and digital platforms operated by VINADAY GOREISE VIETNAM CO., LTD ("VINADAY GOREISE", "Goreise", "we", "us", or "our").
These Website Terms & Conditions ("Terms") govern your access to and use of our websites and your purchase or reservation of tours, activities, transportation, visa-related support services and other travel products offered directly by us or through our travel suppliers.
By accessing our Website, submitting a booking request, making a reservation, making a payment, communicating with our customer service team in connection with a booking, or otherwise using our Services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please do not use our booking services.
These Terms should be read together with our Privacy Policy, Refund & Cancellation Policy, Payment Policy, and any specific terms displayed for the travel product or service you purchase.
1. About VINADAY GOREISE
VINADAY GOREISE VIETNAM CO., LTD is a Vietnam-based travel and tourism company providing travel-related products and services including, but not limited to:
- Tours and sightseeing activities;
- Private and shared excursions;
- Transportation and transfer services;
- Accommodation and travel arrangements;
- Cruise and activity reservations;
- Vietnam visa and immigration-related support services;
- Custom and tailor-made travel arrangements; and
- Other travel-related services displayed on our Website.
Some products are operated directly by VINADAY GOREISE. Other products may be provided by independent tour operators, transportation companies, hotels, cruise companies, attractions or other third-party suppliers ("Travel Suppliers").
2. Eligibility to Use the Website
By using the Website or making a booking, you confirm that:
- You are at least 18 years old;
- You have the legal capacity to enter into a binding agreement;
- The information you provide is accurate, complete and current;
- You are making a legitimate booking for yourself or for another person whom you are authorized to represent;
- You will inform all travellers included in your booking of the applicable booking conditions, cancellation policies and supplier requirements;
- You will comply with applicable laws and regulations; and
- You will not use the Website for fraudulent, speculative or unlawful purposes.
If you make a booking on behalf of other travellers, you are responsible for ensuring that they are aware of and accept the conditions applicable to the booking.
3. Travel Product Information
We make reasonable efforts to ensure that descriptions, itineraries, prices, photographs, availability information and other content displayed on our Website are accurate.
However, travel products may occasionally change because of operational requirements, weather conditions, traffic, supplier changes, government restrictions, safety considerations or circumstances beyond our reasonable control.
Photographs and illustrations are provided for general reference and may not represent the exact vehicle, vessel, room, meal, guide, attraction condition or other component provided on the travel date.
Minor changes that do not materially affect the overall travel experience may be made without prior notice.
If a significant change occurs before departure, we will make reasonable efforts to notify the customer using the contact information supplied with the booking.
4. Booking and Contract Formation
Submitting a booking request does not necessarily mean that the booking has been confirmed.
Depending on the product, your booking may initially have a status such as Pending, Holding, Awaiting Payment, Processing or Confirmed.
A booking becomes confirmed only when VINADAY GOREISE has accepted the booking and issued confirmation through our Website, email, booking voucher or another authorized communication channel.
Where payment is required before confirmation, failure to complete payment within the stated period may result in expiration or cancellation of the booking.
Availability displayed on the Website may change before a booking is confirmed.
5. Prices and Currency
Unless otherwise stated, prices displayed on our Website are the prices applicable at the time of viewing or booking.
Our Website may display a primary price in Vietnamese Dong (VND) and an approximate reference amount in another currency, such as USD.
Foreign currency amounts displayed for reference purposes are estimates only.
The final amount charged may differ slightly due to exchange rates, card schemes, payment processors or fees imposed by the customer's bank.
Where there is a conflict between an approximate foreign-currency amount and the official VND booking amount, the amount stated in the final booking confirmation or payment request will apply.
Prices may change before a booking is confirmed.
Once a booking has been confirmed and fully paid, we will not normally change its price unless the booking is subsequently modified, additional services are requested, or there has been an obvious pricing or system error.
6. Pricing Errors
Despite reasonable efforts to maintain accurate pricing, technical or human errors may occasionally occur.
If a product has been displayed or sold at an obviously incorrect price, we reserve the right to correct the error.
Where such an error affects an existing booking, we may offer you the option to continue the booking at the correct price or cancel the affected booking and receive a refund of amounts paid for that booking.
We will not knowingly require a customer to proceed with a booking at a corrected price without giving the customer an opportunity to accept or reject the change.
7. Payments
Available payment methods may include online card payment, bank transfer, payment link or other methods displayed during checkout.
Payment terms may vary depending on the product.
Customers are responsible for ensuring that payment information is accurate, they are authorized to use the selected payment method, and their bank or payment provider permits the transaction.
Your bank, card issuer or payment provider may apply currency conversion fees, foreign transaction fees or other charges. These charges are imposed by the relevant financial institution and are not normally collected or controlled by VINADAY GOREISE.
Please refer to our Payment Policy for additional information.
8. Cancellation, Changes and Refunds
Cancellation and amendment conditions may vary between products.
The cancellation policy applicable to your booking will normally be displayed on the tour or service page, booking page, booking confirmation or voucher.
Where a specific product has its own cancellation conditions, those specific conditions take precedence over general cancellation conditions.
Refund eligibility depends on the applicable cancellation policy, the time at which the cancellation is received, supplier conditions, whether the service has already commenced or been provided, and any non-refundable components clearly disclosed at the time of booking.
No-show bookings, failure to arrive at the agreed pickup point or failure to provide required travel documents may be treated as customer-initiated cancellation and may result in no refund where stated in the applicable booking conditions.
Please refer to our Refund & Cancellation Policy for further information.
9. Pickup and Meeting Points
Customers are responsible for reviewing their booking confirmation and ensuring that they arrive at the correct pickup or meeting point at the specified time.
Pickup times may vary due to traffic, weather, hotel location, group collection arrangements or operational conditions.
Customers should provide a valid telephone number, WhatsApp number or other contact method that can be used during the travel period.
VINADAY GOREISE is not responsible for a missed tour where the customer provides an incorrect hotel or contact address, is not present at the confirmed pickup location, arrives after the specified departure time, or cannot be contacted because the contact information supplied is incorrect or unavailable.
We will nevertheless make reasonable efforts to assist customers where operationally possible.
10. Passports, Visas and Entry Requirements
Customers are responsible for ensuring that they possess valid passports, visas, permits and other travel documents required for their journey.
Entry, transit and immigration requirements may change.
Unless VINADAY GOREISE has specifically agreed in writing to provide a particular visa or immigration service, general information supplied by us regarding visas or entry requirements is informational and should not be treated as a guarantee of admission.
Final decisions regarding visas, immigration status, admission, extension of stay or entry into Vietnam or another country are made exclusively by the relevant governmental and immigration authorities.
VINADAY GOREISE cannot guarantee the approval of any visa, e-visa, entry permit or immigration application.
11. Visa and Immigration Support Services
Where customers purchase Vietnam visa or immigration-related support services from us, VINADAY GOREISE may assist with document preparation, application support, submission coordination, invitation procedures or other administrative services described in the relevant service.
Government processing times are estimates and may change.
VINADAY GOREISE is not responsible for processing delays or decisions made by immigration authorities, embassies, consulates or other governmental bodies.
The customer is responsible for supplying true, accurate and complete information and documents.
We may decline or suspend processing where information appears inaccurate, incomplete, fraudulent or inconsistent with applicable legal requirements.
12. Travel Suppliers
Some Services offered through our Website are provided by independent Travel Suppliers.
Additional supplier rules may apply to these bookings, including requirements relating to check-in, safety, age or health restrictions, baggage, dress codes, identification documents, behaviour, activity participation, cancellation or amendment.
Where VINADAY GOREISE acts as an intermediary for an independently operated service, responsibility for actually performing that service rests with the relevant supplier, subject to applicable law and VINADAY GOREISE's statutory obligations to customers.
13. Safety and Participation
Certain tours and activities may involve walking, cycling, boating, climbing, swimming, tunnels, uneven surfaces, outdoor environments or other activities carrying inherent risks.
Customers are responsible for considering whether an activity is suitable for their physical condition.
Please advise us before booking where a traveller has limited mobility or requires special assistance so that we can determine whether reasonable arrangements are available.
Customers must follow reasonable safety instructions given by guides, drivers, crew members, activity operators and local authorities.
VINADAY GOREISE or the relevant operator may refuse participation where a person's conduct creates a material safety risk to themselves or others.
14. Children
Children may participate in many of our Services subject to the rules applicable to the relevant activity.
A parent, guardian or responsible adult must make bookings for minors.
Certain activities may impose minimum age, height, weight or other safety restrictions. The applicable product description or Travel Supplier rules will apply.
15. Customer Conduct
Customers must behave respectfully toward guides, drivers, staff, suppliers, local communities and other travellers.
We may refuse or discontinue service where a customer engages in violence or threats, harassment, deliberate property damage, serious intoxication, illegal activity, dangerous behaviour, or conduct that materially interferes with the safety or experience of other participants.
Where service is terminated because of serious customer misconduct, refunds may not be available.
16. Force Majeure and Events Beyond Our Control
Travel may be affected by circumstances beyond the reasonable control of VINADAY GOREISE or our suppliers. These circumstances may include severe weather, floods, storms or natural disasters, epidemics or public health emergencies, government restrictions, border closures, civil disturbance, strikes, transportation disruption, road closures, attraction closures, security incidents, or other extraordinary events that could not reasonably have been prevented.
Where an affected service cannot operate as originally planned, we will make reasonable efforts to provide an appropriate alternative, reschedule the service or provide a refund or credit where required by applicable law and the applicable booking conditions.
17. Prohibited Use of the Website
You must not:
- Make fraudulent, false or speculative bookings;
- Use the Website for unlawful purposes;
- Attempt to gain unauthorized access to our Website, servers or systems;
- Introduce viruses, malware or malicious code;
- Interfere with Website security or availability;
- Scrape, harvest, systematically copy or extract substantial Website content without authorization;
- Use automated systems in a manner that places an unreasonable load on our infrastructure;
- Impersonate another person;
- Use another person's payment information without authorization;
- Copy or commercially exploit our Website content without permission; or
- Attempt to manipulate prices, availability, reviews or booking systems.
We may restrict access, cancel fraudulent bookings or suspend accounts where reasonably necessary to protect customers, our business or our systems.
18. Reviews, Photos and User Content
Customers may be invited to submit reviews, photographs, videos, comments or other content ("User Content").
By submitting User Content, you confirm that you own the content or have the necessary permission to submit it, the content does not infringe another person's intellectual property, privacy or other rights, the content is not unlawful, abusive, defamatory or misleading, and you authorize VINADAY GOREISE to display, reproduce, adapt and use the content for purposes reasonably connected with our Website, business and marketing activities.
You retain ownership of your original content.
Where reasonably possible, we may identify customer-submitted photographs or testimonials as customer-generated content.
We reserve the right to moderate or remove content that violates these Terms or applicable law.
19. Intellectual Property
Unless otherwise stated, Website design, text, branding, logos, graphics, original photographs, databases and other proprietary content are owned by or licensed to VINADAY GOREISE.
You may use Website content for personal, non-commercial purposes related to researching or managing your travel.
You may not reproduce, republish, distribute, sell, commercially exploit or create substantial derivative works from our proprietary Website content without prior written permission.
Third-party trademarks, photographs and content remain the property of their respective owners.
20. Personal Data and Privacy
VINADAY GOREISE processes personal information in accordance with applicable Vietnamese data-protection and consumer-protection laws and our Privacy Policy.
Information may be collected where reasonably necessary to process reservations, accept and reconcile payments, communicate booking information, arrange services with Travel Suppliers, provide customer support, meet legal, tax, accounting and regulatory obligations, prevent fraud and abuse, and improve our Services where permitted by law.
Where necessary to fulfil a booking, relevant customer information may be provided to Travel Suppliers, transportation providers, hotels, guides, payment providers or other service providers involved in fulfilling the reservation.
Please review our Privacy Policy for further information concerning personal data processing and your rights.
21. Website Availability and Security
We aim to maintain reliable Website availability but cannot guarantee that the Website will operate continuously or without interruption.
Access may occasionally be restricted because of maintenance, software updates, security issues, infrastructure failures, internet service interruptions or circumstances outside our reasonable control.
We take reasonable measures to protect our systems but cannot guarantee that internet-based services will be entirely free from security risks.
22. Third-Party Links
Our Website may contain links to websites or services operated by third parties.
These links are provided for convenience or informational purposes.
Unless specifically stated otherwise, VINADAY GOREISE does not control these external websites and is not responsible for their content, security, privacy policies or business practices.
Customers should review the terms and privacy policies applicable to third-party websites they choose to visit.
23. Liability
VINADAY GOREISE will exercise reasonable care in providing Services for which we are directly responsible.
To the extent permitted by applicable law, we are not responsible for losses arising exclusively from customer actions or omissions, incorrect information provided by the customer, independent decisions of governmental authorities, events outside our reasonable control, acts or omissions of third parties for whom we are not legally responsible, or failure by customers to comply with travel, visa, immigration, safety or supplier requirements.
Nothing in these Terms is intended to exclude or restrict any customer rights or liabilities that cannot lawfully be excluded under applicable Vietnamese law.
24. Indemnification for Unlawful Use
To the extent permitted by applicable law, you may be responsible for losses reasonably incurred by VINADAY GOREISE as a direct result of your fraudulent use of the Website, material violation of these Terms, intentional violation of applicable law, unauthorized use of another person's payment information, or infringement of third-party intellectual property rights.
This provision does not limit any mandatory consumer rights available under Vietnamese law.
25. Complaints and Customer Support
Customer satisfaction is important to us.
If you experience a problem with a booking or service, please contact us as soon as reasonably possible so that we have an opportunity to investigate and assist you.
Where an issue occurs during a tour or service, we strongly encourage customers to inform the guide, operator or our customer service team at the time the problem occurs.
Customer Support
VINADAY GOREISE VIETNAM CO., LTD
Website: goreise.com
Phone / WhatsApp: +84 916 388 382
Location: Ho Chi Minh City, Vietnam
Additional contact information may be displayed on our Website.
26. Dispute Resolution and Governing Law
These Terms and any booking made through VINADAY GOREISE are governed by the laws of Vietnam unless mandatory law provides otherwise.
If a dispute arises, both parties are encouraged to first attempt to resolve the matter through good-faith communication and negotiation.
Customers may contact VINADAY GOREISE Customer Support with details of their complaint.
Where the matter cannot be resolved amicably, either party may use any dispute-resolution procedure available under applicable Vietnamese law, including competent courts or arbitration where a valid arbitration agreement exists.
Nothing in this section removes or restricts any mandatory rights available to consumers under Vietnamese law.
27. Electronic Communications
When you make a booking or otherwise transact with us electronically, you agree that booking confirmations, vouchers, receipts, payment notifications, service notices and other transaction-related communications may be provided electronically.
Electronic communications and electronic records may be used as part of the booking and transaction process to the extent permitted by applicable law.
Customers are responsible for providing a valid email address and other contact information.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, Website functionality, legal or regulatory requirements, payment methods, supplier requirements or operational improvements.
The current version will be published on our Website together with its latest update date.
Unless otherwise required by law, the Terms applicable to a booking are generally those in effect when the booking is made.
29. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the fullest extent permitted by law.
30. Entire Agreement
These Terms, together with the applicable booking confirmation, specific product conditions, Privacy Policy, Payment Policy and Refund & Cancellation Policy, form the agreement governing your use of the relevant VINADAY GOREISE Service.
Where specific terms attached to a particular product conflict with these general Terms, the specific product terms will apply to that product, subject to mandatory law.
31. Contact Us
For questions regarding these Terms or your booking, please contact:
VINADAY GOREISE VIETNAM CO., LTD
Goreise – Vietnam Travel, Visa Services & Experiences
Website: goreise.com
Phone / WhatsApp: +84 916 388 382
Location: Ho Chi Minh City, Vietnam
Last Updated: 17 August 2026
© 2026 VINADAY GOREISE VIETNAM CO., LTD. All rights reserved.